Friday, October 16, 2009

Short Circuit Accelerator Pedal: Episode VI Return of the Vroomy

2 weeks has passed since the last episode. Vroomy had been dissected and her innards pushed and prodded by experts and a panel of parts suppliers. After much detailed checking, Vroomy has returned. As suspected, it was a wiring problem. According to the report shown to me, one of the cables was actually not inserted properly into a socket. So sometimes it would lose connectivity and that caused the voltage drop and engine light to come on.

Driving feels seriously different now. Before, it felt like I could not control the acceleration. It felt like it was either disconnected or accelerating too strongly. Now I can control the acceleration much more accurately.

Thanks to the guys at Center of Excellence for taking a serious look at my car and finding the root cause of the problem. Also thanks to them for providing me a car to use for the past two weeks.

Since I drove the old saga, I could see a huge difference in the old generation and the new. The old saga although had those huge exhausts, seemed severely underpowered compared to Vroomy. For e.g. even on a flat road, I could not get the car moving from 1st gear without having to first step on the accelerator. With Vroomy, I actually don't have to press the accelerator to get it moving. Oh and that loud sound that came from the exhausts actually caused the alarm of the car parked next to me to go off! TWICE! hahaha Sound of Thunder! Shifting gears in the old car was also very different. I had to move the gear handles a lot more to get them in gear compared to the shorter movement in Vroomy. The gear changing was a lot easier tho. Not as much resistance. Although the car had only seen 6k km of roads, the parts in the old saga were already rattling a lot! Hopefully Vroomy will continue to give me a quiet ride.

Friday, October 2, 2009

Short Circuit Accelerator Pedal: Episode V Jerk Strikes Back

Vader: "Luke.. I am your father"
Luke: "Nooooooooooooooooooooooooooooooooooooooooooo...."

Noooooooooooooooooooooooooooooooooooooooooooooo.. it happened again.. and much like the movie it leaves you feeling depressed that the good guys didn't win.

This time it happened in Subang Jaya so since it was close to the Center of Excellence, I went straight there and showed them the engine light on condition.

At first they looked at the car and wanted me to come again on Monday because they couldn't do much today anyway and they didn't have a car for me. "You mean you want me to drive a car that you yourself admitted is a safety problem?!"
After many Fbombs thrown by urs truly to the service manager and customer complaints guy, we agreed that I would get a loan car immediately and that this would be their last chance to fix it. They would have to prepare a detailed report of everything they have checked and changed. And if it happens again after this time, the manager gave me permission to take more serious action against them.

So to find out what action I could take, I went to the National Consumers Complaints Centre website there were already similar complaints against Proton but for different problems.

Similar Complaint: "If the car which bought by the consumer has problem ( major) and after numerous complaint and fixing it or repaired the car but problem still persistent, than the consumer able to get back a new car or refund. "

I also sent in a complaint of my own detailing the events and asking for advice.